⇩ Does my dog have to be up to date on his vaccinations?

Yes, you will need to sign a Release Form stating its up to vaccinations, along with your Veterinarian’s name and phone number.

⇩ How often should I get my dog groomed?

On the average, dogs should be groomed every  4-6 weeks. Of course, this depends on the owner’s ability to do daily brush outs. It also depends on your dog’s breed, coat and how often your dog is outside. You may want your dog to be groomed on a tighter schedule to keep their haircut crisp. Since I only have one mobile van, you should try to “lock in” a recurring appointment to prevent being closed out when I am no longer able to accept new clients.

⇩ Does frequent bathing harm my dog’s coat?

No, veterinarians will encourage you to have your dog groomed on a regular basis. I use high-quality shampoos and conditioners to help relieve dry, itchy skin.

⇩ My dog sheds all the time, is there anything that might help for that?

Yes, I can de-shed the coat during and after bathing which reduces shedding. This will help your dog stay cooler in the summer.

⇩ My dog is matted, what can you do for him?

I offer a relaxing, pain-free, grooming experience for your dog. If your dog is severely matted, I will be able to provide a “shave down” using my longest length blade that will penetrate the mats. Just remember, it is more humane to cut down the coat and start all over again than to de-mat a heavily matted coat.

⇩ Do you express anal glands?

No, please click on link. https://youtu.be/Qffm9Vg-oY8

⇩ Do you brush my dog’s teeth?

Yes, you can add this for $10 extra this includes your dog’s own toothbrush that I save with me for his visits. Your dog’s teeth and gums must be in good health.

⇩ How do you know your exact arrival time?

I will give you an open window of 2 hours for arrival time. If I am aware that I will not be able to arrive within that window, I will call you. Please make sure you take your dog out to potty before I arrive.

⇩ Do I have to be home for you to groom my dog?

For the first or second time, yes. When both your dog and I feel comfortable with each other, we can make arrangements for grooming to be done without your presence.

⇩ What if the client needs to cancel their dog’s appointment?

No problem, as long as you notify me 48 hours in advance of your appointment, (so that I can fill this time slot with another client’s dog).

⇩ What happens when Mona Bella needs to cancel an appointment?

On rare occasions, I may need to cancel an appointment due to weather conditions, road conditions, equipment or van breakdowns or personal/family illness. I will make every effort to contact you in advance to reschedule your appointment.

⇩ What about No Shows?

a full service fee must be paid in advance in order to book again or I will need to fill your grooming slot with another client.

⇩ What type of payments do you accept?

All grooming fees must be paid at the time of service by cash, zelle or check. A $30.00 fee for returned checks will be charged and must be paid before another appointment is made.